Terms of service

TERMS OF SERVICE

Last Updated: September 18, 2026

Welcome to Markaxe Footwear. These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these terms.

1. About Markaxe Footwear

Markaxe Footwear is an online footwear store offering shoes, slippers, sandals, and related footwear products to customers in Pakistan.

Throughout these Terms, the words “we,” “us,” “our,” and “Markaxe Footwear” refer to Markaxe Footwear. The words “you” and “customer” refer to the person accessing our website or purchasing our products.

2. Use of Our Website

By using our website, you confirm that:

  • You are legally capable of entering into a purchase agreement.
  • The information you provide during checkout is accurate and complete.
  • You will use our website only for lawful purposes.
  • You will not attempt to interfere with, damage, or misuse our website or its services.

We reserve the right to refuse or cancel orders that appear to be fraudulent, unauthorized, or in violation of these Terms.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, sizes, and other information displayed on our website are accurate.

However:

  • Actual product colors may vary slightly depending on your device or screen settings.
  • Minor variations in materials, finishing, stitching, or appearance may occur.
  • Product availability may change without prior notice.
  • We reserve the right to correct errors, inaccuracies, or omissions in product information.

4. Prices

All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

Prices may be changed at any time without prior notice. Any applicable delivery charges, taxes, or other charges will be communicated during the checkout process where applicable.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may contact you to confirm your order, delivery address, phone number, or other details.

An order may be cancelled or refused if:

  • The product is unavailable.
  • There is an error in the product price or information.
  • The provided delivery information is incomplete or incorrect.
  • We suspect fraudulent or unauthorized activity.
  • Circumstances beyond our reasonable control prevent fulfillment.

If we cancel an order for which payment has already been received, the applicable amount will be refunded according to our Refund Policy.

6. Payment

We may offer different payment methods, including Cash on Delivery (COD) and/or online payment methods, depending on availability.

For Cash on Delivery orders, payment is due when the order is delivered.

For online payments, payment must be successfully completed before the order is dispatched unless otherwise stated.

7. Shipping and Delivery

We deliver orders to locations within Pakistan where our delivery partners provide service.

Delivery times are estimates and may vary depending on:

  • Delivery location
  • Courier availability
  • Weather conditions
  • Public holidays
  • High order volumes
  • Other circumstances beyond our control

Customers are responsible for providing a complete and accurate delivery address and contact number.

Markaxe Footwear is not responsible for delays caused by incorrect customer information or circumstances outside our reasonable control.

8. Size and Fit

Customers are responsible for selecting the appropriate footwear size.

We recommend reviewing the available size guide before placing an order.

If a size exchange is available, it will be subject to our Exchange and Return Policy, including product condition and availability of the requested size.

9. Returns and Exchanges

Our return and exchange procedures are governed by our Return & Exchange Policy, which forms part of these Terms of Service.

Products eligible for return or exchange must generally be unused, unworn, and returned in their original condition and packaging, subject to the specific conditions stated in our Return & Exchange Policy.

Customers should inspect their order upon delivery and contact us promptly if the product is damaged, defective, incorrect, or does not meet the applicable return/exchange requirements.

10. Promotions and Discounts

From time to time, Markaxe Footwear may offer promotional discounts, sales, coupons, or special offers.

Promotional offers may have additional terms, including:

  • Limited validity periods
  • Product exclusions
  • Minimum order requirements
  • One-time-use restrictions

We reserve the right to modify or cancel promotions at any time, subject to applicable law.

11. Intellectual Property

All content on our website, including but not limited to:

  • Markaxe Footwear name and logo
  • Product photographs
  • Graphics
  • Text
  • Designs
  • Website layout
  • Marketing materials

is owned by or licensed to Markaxe Footwear and may not be copied, reproduced, modified, distributed, or commercially used without our prior written permission.

12. User-Submitted Information

If you submit reviews, feedback, comments, photographs, or other content to Markaxe Footwear, you agree that we may use such content for legitimate business and marketing purposes, subject to applicable law.

You should not submit content that is unlawful, offensive, misleading, defamatory, or infringes another person's rights.

13. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

We may temporarily suspend or restrict access for maintenance, updates, technical issues, or other operational reasons.

14. Limitation of Liability

To the extent permitted by applicable law, Markaxe Footwear will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or purchase of our products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect customer information.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or applicable requirements.

The updated version will be posted on our website with the revised “Last Updated” date.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any disputes will be handled in accordance with applicable Pakistani law and the jurisdiction of the relevant courts.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact Markaxe Footwear through the contact details provided on our website.

Markaxe Footwear
Pakistan
Email: footwear@markaxe.com
Website: markaxe.com