Shipping policy

SHIPPING POLICY

Last Updated: September 18, 2026

Thank you for shopping with Markaxe Footwear. We are committed to delivering your footwear safely and conveniently. This Shipping Policy explains our delivery process, estimated delivery times, shipping charges, and other important information.

1. Delivery Coverage

Markaxe Footwear currently delivers orders within Pakistan through reliable courier and delivery partners.

Delivery availability may vary depending on the customer's location and courier service coverage.

2. Order Processing

Orders are normally processed within 1–2 business days after the order is placed.

For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order before dispatch.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, or periods of unusually high order volume, processing may take additional time.

3. Estimated Delivery Time

Estimated delivery times after dispatch are:

  • Major Cities: 2–4 business days
  • Other Cities/Towns: 3–6 business days
  • Remote Areas: 5–8 business days

These are estimated delivery times and are not guaranteed. Delivery may take longer due to weather, public holidays, courier delays, incorrect addresses, high order volumes, or circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your order.

From time to time, Markaxe Footwear may offer free shipping promotions or special delivery offers. Such promotions may be subject to minimum order values, selected products, locations, or promotional periods.

5. Cash on Delivery (COD)

Where Cash on Delivery is available:

  • The customer must pay the full order amount to the courier upon delivery.
  • Customers should ensure that someone is available at the provided delivery address to receive the order.
  • We may contact customers to confirm COD orders before dispatch.
  • Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD purchases.

6. Accurate Delivery Information

Customers are responsible for providing correct and complete delivery information, including:

  • Full name
  • Complete delivery address
  • City
  • Postal code, where applicable
  • Active mobile phone number

Markaxe Footwear is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

If an order is returned to us because the customer provided incorrect information or was unavailable to receive the shipment, additional delivery charges may apply for re-shipping.

7. Tracking Your Order

Where tracking is available, customers may receive a tracking number or delivery information through SMS, WhatsApp, email, or other communication channels.

You may use the tracking information provided to monitor your shipment.

8. Delivery Attempts

Our courier partner may make one or more delivery attempts depending on its procedures.

If the courier is unable to deliver the order because the customer is unavailable, cannot be contacted, or the address is incorrect, the shipment may be returned to Markaxe Footwear.

Customers should keep their phone available around the expected delivery date.

9. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframes, delays may occasionally occur due to circumstances outside our control, including:

  • Severe weather
  • Road closures
  • Public holidays
  • Courier operational issues
  • High order volumes
  • Natural disasters
  • Security or other unforeseen circumstances

If your order is significantly delayed, please contact us so that we can assist you in checking its status.

10. Damaged Packages

Please inspect your package when you receive it.

If the package appears severely damaged, opened, or tampered with, please contact Markaxe Footwear as soon as possible and provide photographs or other relevant evidence.

If you receive a damaged, defective, or incorrect product, please refer to our Return & Exchange Policy for the applicable procedure.

11. Wrong or Missing Items

If you receive an item that is different from what you ordered, or an item is missing from your package, please contact us promptly.

Please provide your order number and photographs of the package and received products so that we can investigate and assist you.

12. Address Changes

If you need to change your delivery address after placing an order, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been dispatched.

13. International Shipping

At this time, Markaxe Footwear does not offer international shipping, unless specifically stated on our website.

If international shipping becomes available in the future, this policy will be updated accordingly.

14. Contact Us

If you have any questions regarding your order or our Shipping Policy, please contact us through the contact details provided on our website.

Markaxe Footwear
Pakistan
Email: footwear@markaxe.co

We appreciate your trust in Markaxe Footwear and look forward to serving you.